[발렌티노] 클라이언트 어드바이저 (Client Advisor)

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care. Client • Master the Client Journey • Create Customer emotion and desire • Engage existing and prospect clients as per weekly plan defined by Store Management • Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell). • Focus on development and retention of existing clients, recruitment of new and potential ones • Engage the client through every selling opportunity - walk in, private appointment, phone consignments • Actively participates to the sales in partnership and OTO appointment routine Operations and Visual • Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints • Ensure product good maintenance, replenishment on the floor • Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales. • Respect administration and operations procedures. • Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management. Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving) The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equity. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.