[몽클레르] [몽클레르] CUSTOMER SERVICE ADVISOR 채용

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㈜몽클레르코리아

[몽클레르] CUSTOMER SERVICE ADVISOR 채용 ㈜몽클레르코리아는 2014년에 설립된 회사로 자본금 50억원, 매출액 3,583억 8,858만원, 사원수 371명 규모의 중견기업입니다. 서울 강남구 압구정로 458에 위치하고 있으며, 명품 의류 및 잡화 판매사업을 하고 있습니다.

포지션 및 자격요건

CUSTOMER SERVICE ADIVSOR ( 1명 )

Position Overview As the Client Service Advisor of Moncler Group Korea, you will play a key role in providing a personalized best-in-class service for clients with a particular focus on Moncler. You will represent the brand and engage with clients via phone, email, and chat, ensuring the delivery of an exceptional client experiences.

Role and Responsibility

• ●- Provide assistance to our clients by replying to product, after-sales, Corporate, e-commerce inquiries through emails, phone calls, instant messaging and live chat in a timely and professional manner demonstrating luxury through service
• ●- Accurately track client details and requests using CRM systems
• ●- Understand Moncler clients’ needs, experiences and interests in order to improve the client experience
• ●- Serve as ‘Voice of the Customer’ across the company and ensure processes, communication, tools are constantly reviewed to meet customers’ expectations
• ●- Engage in e-commerce sales with ability of cross/upselling through Omnichannel services
• ●- Handle ecommerce-related client support issue like missing items in packages, delayed shipments
• ●- Monitor orders using system reports and communicate progress
• ●- Cooperate work with relevant internal and external teams

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Role Competencies

• ●- Strong interpersonal skills with a natural ability to connect with people and demonstrate empathy
• ●- Results-oriented mindset with a focus on achieving goals and collaborating effectively within a team
• ●- Excellent organizational skills to manage concurrent short-term and long-term projects effectively
• ●- Customer-centric approach with exceptional verbal and written communication skill
• ●- Genuine passion for the fashion industry

Other Requirements

• ●- Minimum a year of experience in a sales or service-oriented role (Customer Service, Store Assistant) in the luxury industry
• ●- Proficiency in both written and spoken English
• ●- Familiarity with customer service ticketing systems, CRM systems, and Microsoft Windows packages
• ●- Previous international experiences both in professional and non-professional contexts are considered a plus