[Moncler] Senior Client Advisor - Seoul/Gyeonggi

브랜드 가치/철학

개요 Company Overview Moncler Group is a leading retail company dedicated to delivering exceptional products and services to our clients. With a commitment to innovation, quality, and client satisfaction, we have established ourselves as a trusted brand in the retail industry. 성과 및 역할 OVERVIEW: Create an exceptional client experience by way of advising clients in making purchases that satisfy their needs, desires and personal style. Create the ultimate client experience that will cultivate client relationships that are maintained, while achieving/exceeding individual and store goals RESPONSIBILITIES: • 브랜드 철학과 가치에 따른 고객 서비스 • 클라이언텔링을 통한 고객 관리 및 창출 • 최상의 매장 환경과 제품 컨디션 유지 • 브랜드 앰버서더로서 역할 수행 • 고객과의 의미있는 관계 조성을 통한 최상의 고객 경험 제공 • Engage with clients in accordance with the Moncler Selling and Service standards • Achieves and exceed sales goals and key retail KPIs • Develops and fosters long-lasting client relationships through engaging conversation and active clientele management • Drive business and sales goals by proactively reaching out to existing clients and developing new clients • Maintain company merchandise presentation standards • Proactively follow-up with customer charge sends, repairs and holds • Develop and maintain product knowledge • Review and analyze personal KPI achievement, actively proposing adjustment to sales approach to drive these KPIs and to exceed client expectations • Support in inventory preparation and execution • Partner with all employees in the store to maintain a collaborative work environment • Additional responsibilities as assigned 자격 요건 • 4년 이상의 유관 경력 • 고객 중심의 서비스 마인드 • 패션에 대한 지식과 열정 • 팀워크 및 원활한 커뮤니케이션 스킬 • 브랜드 및 패션에 대한 열정과 호기심 • Previous experience in luxury retail • Proven track record of successful sales generation, building and developing client relations • Results-driven and customer focused • Strong communication skills (verbal, in person, via email, SMS, etc.) • Strong attention to detail