[디올코리아] Business Analyst Intern, eCommerce & Client Service Center

This position will support the eCommerce & Client Service Center (CSC) team in structuring, monitoring, and analyzing daily and periodical business performance data. This is an excellent opportunity to gain hands-on experience in data-driven decision-making and performance management within a fast-paced luxury retail environment.

• ●Consolidate and manage daily eCommerce and Client Service Center (CSC) KPI data.

• ●Support the monitoring of daily sales performance and sales forecast vs. actuals.

• ●Assist in tracking and analyzing CSC contact volume, inquiry mix, and productivity indicators.

• ●Prepare and update standardized performance tracking files and dashboards regularly.

• ●Prepare weekly and monthly performance reports and customer insight summaries.

• ●Support customer data consolidation and basic segmentation analysis to identify key customer groups.

• ●Assist with analyzing customer contact reasons and repeat inquiry drivers.

• ●Support customer data consolidation across eCommerce and CSC channels

• ●Respond to ad-hoc data analysis requests from cross-functional stakeholders.

• ●Prepare weekly and monthly performance and customer insight reports

• ●Translate performance and customer data into clear business insights

WHAT YOU WILL GAIN Hands-on experience in business analysis and performance management within a global luxury organization. Exposure to real-world eCommerce sales strategies and customer service operations. Opportunity to contribute to impactful data projects and business insights. Mentorship from experienced professionals in the eCommerce and CSC fields.

QUALIFICATION University graduate or above Proficiency in Microsoft Excel (Knowledge of data analysis/visualization tools is a plus). Excellent attention to detail and strong organizational skills. Ability to work effectively in a team environment with interpersonal skills. Good communication skills in English for both written and verbal. Proactive, analytical mindset, and eager to learn about retail business operations.