[샤넬] Customer Care Associate

Your role @ CHANEL At CHANEL, we aim to provide an unsurpassed luxury experience to clients worldwide. Critical to this ambition, Client Care is an important interface that extends the client relation…

What you can bring to the team…

• ●Demonstrated client care experience and the ability to proactively address clients’ needs and resolve issues independently.
• ●Excellent interpersonal and communication skills; ability to engage clients and build strong relationships internally and externally.
• ●A positive attitude, empathy and resilience when addressing clients’ queries and needs.
• ●Demonstrated adaptability to a variety of circumstances, creative problem solving and quick thinking to address queries and issues.
• ●Possesses a ‘growth mindset’ and is self-motivated; demonstrates relentless curiosity to learn, willingness to reflect and embrace continuous self-improvement and development.
• ●Demonstrates flexibility and a collaborative mindset to support cross-divisional initiatives when required by business needs.

What you will learn / What CHANEL can offer you…

• ●Opportunity to be part of a growing team that is focused on setting up and strengthening the client care experience in CHANEL.
• ●Career and developmental opportunities in line with your aspirations; opportunity to grow with the House and to learn about CHANEL’s dynamic business.
• ●Exposure to a comprehensive and thoughtful client care operations environment and to the platforms, technology and systems used to drive this function.

You are energized by…

• ●Creating exceptional client experience moments to ensure an unsurpassed luxury experience for existing and prospective clients.
• ●Solving challenges and addressing queries by collaborating and leveraging extensive product and system knowledge that exists across divisions and markets.
• ●Exploring and learning how to navigate various systems and channels, accurately capture both qualitative and quantitative client insights to drive a truly seamless experience for your clients.
• ●Adopting new technologies and highlighting their benefits to encourage clients to utilize them, resolve problems, and address their needs.
• ●An environment that advocates listening, co-creation, inclusiveness, client-centricity and agility in developing holistic solutions.

• ●A workplace that provides you with opportunities to develop and supports you to be at your best.

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.